Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are FUN FACTORY EL CABEZO, S.L. and we process your data as the data controller. This means that we are responsible for how we use and protect your personal data.

What do we use your data for? We collect your personal data directly whilst you browse the website through the use of cookies and similar technologies, which allow us to analyse your behaviour and preferences. In addition, we may receive your data via emails that you send us voluntarily to contact us or subscribe to our services.

Why do we hold your data? We are authorised to process your data for various reasons. When you fill in a form or send an email to us with a query or suggestion, we have a legitimate interest in responding to it.

Who do we share your data with? We will only share your data with partner companies to respond to enquiries and provide our services or supply you with products, as well as with banks and organisations required to do so by law. Under no circumstances do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or erase your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to data portability, and not to be subject to automated individual decision-making.

When processing your personal data, we apply the following principles to ensure the highest level of protection for you:

• Principle of lawfulness, fairness and transparency: We will always require your consent to process your personal data for one or more specific purposes, which we will inform you of in advance with complete transparency.
• Principle of data minimisation: We will only collect data that is strictly necessary in relation to the purposes for which we require it. The minimum amount possible.
• Principle of storage limitation: Data will be retained for no longer than is necessary for the purposes of the processing; depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review our lists and delete any records that have been inactive for a considerable period of time.
• Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and to guarantee confidentiality. Please be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.

In this privacy policy, you will find more detailed information on how we use the personal data of our customers, suppliers and users, and, in general, of all those who are in contact with us, regardless of the means they have used to communicate (online form, by telephone or email, or in person).

We aim to be transparent about what we do with your personal data, so that you understand the implications of how we use it and the rights you have in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice and Cookies Policy up to date; you can access this information on this website.

If you have any queries or would like further information about our privacy policy, please continue reading this document.

WHO IS THE DATA CONTROLLER?

The data controller is FUN FACTORY EL CABEZO, S.L.:

FUN FACTORY EL CABEZO, S.L. informs users that any data they provide whilst browsing our website, via the various data collection forms or when sending emails, will be processed by FUN FACTORY EL CABEZO, S.L. and that such processing is recorded in the Data Processing Activities Register managed by FUN FACTORY EL CABEZO, S.L. in accordance with the provisions of the GDPR.

WHAT IS YOUR PERSONAL DATA USED FOR?

At www.bikepointtenerife.com, we process data relating to both our website users and third parties with whom we have a relationship. To help you understand how we process your data, we have categorised the purposes for which we use the data, the types of data and the legal basis for processing according to the category of individuals whose data we process. Below, we classify the individuals whose data we process according to the type of relationship they have with FUN FACTORY EL CABEZO, S.L.

WEBSITE USERS

What data do we collect from our website users?

• Data from users browsing our website: Data provided by cookies and by Google Analytics.

For what purposes will we process your personal data?

When you accept our privacy policy, you authorise us to process your personal data for the following purposes:

• To manage and respond to enquiries, requests or communications made via the various contact channels.
• To provide the services offered on the website or to manage the contractual relationship, where applicable.
• To comply with applicable legal obligations.
• To analyse the use of the website for statistical purposes and to improve the user experience, through the use of cookies or other similar technologies, provided that you have given your consent.

How do we collect your data?

We obtain your personal data through the following means:

• Technical data collected automatically whilst you browse the website, such as your IP address, browser type, the device used or the pages visited.
• Cookies and analytics tools, provided the user has accepted their use in accordance with the cookies policy.
• Data that you voluntarily provide to us when contacting us by email, telephone, social media or other communication channels.
• Data provided when registering, subscribing, contracting services or purchasing products, where applicable.

What is the legal basis for processing your data?

The user’s express consent (Article 6(1)(a) of the GDPR), given by completing the various forms; it is this consent that legitimises the processing by FUN FACTORY EL CABEZO, S.L.. You may withdraw your consent at any time; however, if you do so, this will not affect any data processing carried out prior to the withdrawal of consent.

The legitimate interest in creating browsing profiles and identifying preferences through the use of cookies.

The performance of a contract or the implementation of pre-contractual measures when the customer submits a request via the various forms available to users on our website or requests information about the services provided by FUN FACTORY EL CABEZO, S.L..

CUSTOMERS

What data do we collect from our customers?

How do we obtain your data?

If you are an online customer, we obtain your data through:

• We obtain browsing data from the various cookies that you accept when you first access www.bikepointtenerife.com

If you are an in-store customer, we obtain your data via:

• The customer registration form.
• Your acceptance of the quotation provided.
• The signed contract.

For what purposes will we process your personal data?

• To generate and manage the documentation associated with your enquiries and purchases.
• To provide you with information about offers, products and services related to your purchase.
• To process your online booking or purchase via our platform.

What is the legal basis for processing your data?

To fulfil a pre-contractual agreement or contract in order to send you information and manage the service provided or the product supplied; this would not be possible otherwise.

You may withdraw your consent at any time.

HOW LONG DO WE RETAIN YOUR DATA?

WEBSITE USERS

Data processed on the basis of the website user’s consent will be retained for as long as it remains relevant to the purpose for which it was collected and the consent has not been withdrawn.

Data processed on the basis of legitimate interest will be retained for the period necessary to fulfil the purpose for which it was collected, whilst always ensuring appropriate safeguards and respect for the rights and freedoms of data subjects.

Data processed on the basis of the performance of a contract or the taking of pre-contractual measures will be retained for as long as the contractual relationship remains in force, as well as for any subsequent period during which retention is required by law.

The IP address obtained via cookies will be retained for one year, for the purpose of demonstrating the user’s consent.

For further information on the retention period for cookies, please visit the “Cookie Policy” section on our website

CUSTOMERS

Data processed on the basis of the customer’s consent will be retained for as long as it remains relevant to the purpose for which it was collected and the consent has not been withdrawn.

Data processed on the basis of legitimate interest will be retained for the period linked to the reason for which the data was collected, whilst always ensuring appropriate safeguards and respect for the rights and freedoms of data subjects.

Data processed on the basis of a contract, or where part of the processing is based on a legal obligation, will be retained for as long as the contractual relationship remains in force. Once the contractual relationship has ended, the data retention period—where the processing is linked to a legal obligation—will be as prescribed by law; the data subject may not revoke the processing of the data except in cases where the law provides for the blocking of such data.

ADDITIONAL INFORMATION ON DATA PROCESSING

Only those aged 14 or over may provide an email address. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and accuracy of all data provided to FUN FACTORY EL CABEZO, S.L. and declares that they are over 14 years of age; they shall be solely responsible for any false or inaccurate statements they make.

Should you provide us with data relating to third parties, you confirm that you have their consent and undertake to pass on to them the information set out in this clause, thereby releasing FUN FACTORY EL CABEZO, S.L. from any liability whatsoever. However, FUN FACTORY EL CABEZO, S.L. may carry out checks to verify that the third party has been informed, taking the due diligence measures set out in data protection legislation.

TO WHOM WILL YOUR DATA BE DISCLOSED?

No data will be disclosed to third parties unless required by law or where necessary to fulfil your request.

The recipients to whom your data may be disclosed include:

• Public authorities and bodies where required by tax, employment, Social Security or any other applicable legislation. Data processors (providers of fraud detection and prevention services, technology services, customer service, advertising and marketing services, and, in general, third-party suppliers necessary for the provision of the services offered by FUN FACTORY EL CABEZO, S.L., such as courier and transport service providers, etc…

ARE THERE ANY INTERNATIONAL DATA TRANSFERS?

www.bikepointtenerife.com is hosted in Spain, a country which is part of the European Union, within the European Economic Area, or which complies with the guidelines set out in Articles 46 and 47 of the GDPR; therefore, no international transfers of data provided by users on the website will take place.

Our website only accesses users’ data via the following channels:

International data transfers may also take place in connection with the aforementioned disclosures/communications, for which FUN FACTORY EL CABEZO, S.L. will use the safeguards provided for in Articles 46 and 49 of the GDPR to ensure the security of transfers to countries for which the European Commission has not issued an adequacy decision.

In any event, third parties with whom certain personal data is shared will have previously demonstrated that they have adopted appropriate technical and organisational measures to ensure the proper protection of such data, and such transfers will only be made to third countries where there is a legally binding instrument in accordance with Articles 46 et seq. of the GDPR. By accepting this privacy policy, you agree that an international data transfer may take place in accordance with the safeguards set out herein.

Should the requirements set out in the GDPR not be met, the data subject may give their consent to the international transfer or a contract may be concluded in the data subject’s interest. Otherwise, authorisation must be sought from the Supervisory Authority.

FUN FACTORY EL CABEZO, S.L. does not, under any circumstances, sell its users’ data to third parties.

WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

You may exercise the following rights with FUN FACTORY EL CABEZO, S.L.:

• To access their personal data
• To rectify it where it is inaccurate or incomplete
• To request the erasure or deletion of the data where, amongst other reasons, it is no longer necessary for the purposes for which it was collected
• To object to the processing of your data
• To request the restriction of the processing of their data where any of the conditions set out in the regulations apply
• To request the portability of your data in the cases provided for in the regulations
• Prevent being subject to automated decision-making
• Withdraw any consent given

To exercise their rights, users must send a written request specifying the right they wish to exercise, accompanied by proof of their identity and postal or email address for notification purposes. This request may be made either by post to: FUN FACTORY EL CABEZO, S.L. AVENIDA JOSÉ GALVÁN BELLO, No. 28, 38612 – EL MÉDANO, or via the following email address: info@medanobike.com.

FUN FACTORY EL CABEZO, S.L. must respond to the request to exercise rights within one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, stating the reasons for the delay.

Furthermore, data subjects have the right to lodge a complaint with the competent supervisory authority (Spanish Data Protection Agency) if they consider that FUN FACTORY EL CABEZO, S.L. has infringed the rights granted to them under data protection legislation at www.aepd.es

IS MY DATA SECURE?

FUN FACTORY EL CABEZO, S.L. has a current contract with the hosting company IONOS Cloud S.L.U. for the hosting of its website. It is a European company and utilises the latest security systems.

In any event, FUN FACTORY EL CABEZO, S.L. guarantees that it will take the necessary measures to ensure the confidential processing of your data, given the sensitive nature of such information, and undertakes to keep such data confidential, treating it with the utmost discretion, and declares that it has implemented, within its information system, the security policies corresponding to the type of data processed, in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided via our platform is collected using a secure protocol. Our website has an SSL certificate which ensures that when a user visits our website and exchanges information with us, an encrypted connection is established.

LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not belonging to our organisation, FUN FACTORY EL CABEZO, S.L. shall not be held responsible for the privacy policies of those websites or for any cookies they may store on your computer.

Date: 10/08/2026

Version: V.1.0