Over the last few years, Bike Point has undergone a wide range of major changes with the aim of offering a better and more professional service to our clients. From our first shop in El Médano, over 16 years ago, we have now grown into three shops under the Bike Point brand. We have also now expanded to the north of Tenerife, where we now own two new bike shops under the name Triciclos Canarias. One located in the capital, Santa Cruz de Tenerife and the other located further north in the town Santa Úrsula close to Puerto de la Cruz. Both shops cater to a more locally oriented clientele. Apart from our rapid expansion, we have also made major improvements to our brand image and carried out major refurbishments to our shops. They are now more modern, spacious, and as we like to feel a lot more client friendly.
Another area where we have made major changes has been to our bike rental process. For us this was a critical must if we wanted to be more competitive and dynamic leading int o the future. Historically, as with many companies within this field, the booking process has always being very cumbersome, time consuming and prone to many mistakes and frustrations. For us, our bike rental process in the past started with our clients either going to our website and searching through the range of road bikes, mountain bikes or e-bikes that we offered. Once they found what they were looking for, they would then fill out our online form and send us a request. Upon receiving a request, we would then search through an availability booking spreadsheet, yes a spreadsheet, to see if the requested bicycle was available or not. Problems normally started when the requested item was not available. What would ensue would be lots of emails, phone calls, and a lot of wasted time in order to fulfil the client’s request. You can imagine what this was like during our high season.
So in order to improve the overall bike rental booking process, we decided to invest in a better solution with one of the main focus on reducing the time taken from receiving a client request to a definite confirmation. Clients who reserve through our website, call us by phone, or visit us in either of our shops will now be able to know in real time whether their request is available or not. With the new system, we have seen major improvements in work flow and client satisfaction.
On our website the process of renting a bike in Tenerife is extremly easy. To begin with and to bear in mind, as a default, clients can only rent a bike for a minimum of three days, however, if you pass by one of our shops or phone us, this is not a requirement. The first thing that you will need to do is choose your bike rental period. Secondly, in the bike category section, click on any one of the category images, which will then open up to show you the range of bikes for this category. Next, choose a bike, enter your size, and click the submit button. If a bike is not available in your size, this means that we have rented it out and you will have to continue your search. After clicking the submit button, you will be taken to the third part of the process where you will be able to add items like pedals, helmets, indicate your bike sizes, and indicate what type of collection you would like. The final part is your contact details, followed by submission.
Once you have submitted your request, we will send you an email with the details of your reservation and more information on what to do before coming to collect your bike. We always stress that if you have any problems or need to make any changes, then call us and we will see what we can do. We always try to advise our customers before they come, or if they have any queries, they should consult our FAQ section, which might answer some of their questions. Here are some of the things that you should keep in mind before you pick up your rental bike from us:
We answer a lot more questions in our FAQ section, and if that does not cover your enquiry then please call us.
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