{"id":8243,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T10:19:52","guid":{"rendered":"https:\/\/bikepointtenerife.com\/shop\/customer-help\/"},"modified":"2026-08-04T17:39:07","modified_gmt":"2026-08-04T16:39:07","slug":"ayuda-al-cliente","status":"publish","type":"page","link":"https:\/\/bikepointtenerife.com\/shop\/es\/ayuda-al-cliente\/","title":{"rendered":"Ayuda al cliente"},"content":{"rendered":"<h1>Ayuda al cliente<\/h1>\n<p>\u00bfNecesitas ayuda para elegir una bicicleta o completar una compra? El equipo de Bike Point puede asesorarte sobre disponibilidad, talla, estado y opciones de recogida.<\/p>\n<h2>Productos y disponibilidad<\/h2>\n<p>Nuestro cat\u00e1logo incluye bicicletas nuevas y usadas. La disponibilidad puede cambiar r\u00e1pidamente, especialmente en las bicicletas de segunda mano. Ponte en contacto con nosotros si quieres confirmar la disponibilidad antes de desplazarte a una tienda.<\/p>\n<h2>Recogida y entrega<\/h2>\n<p>Las opciones de recogida y entrega dependen del producto y de tu ubicaci\u00f3n. Confirmaremos las alternativas disponibles antes de completar la compra.<\/p>\n<h2>Devoluciones y problemas<\/h2>\n<p>Si un art\u00edculo es incorrecto, est\u00e1 da\u00f1ado o no es lo que esperabas, ponte en contacto con nosotros cuanto antes e incluye los datos del pedido y fotograf\u00edas cuando corresponda. El equipo te explicar\u00e1 los siguientes pasos y las opciones de devoluci\u00f3n aplicables a tu compra.<\/p>\n<h2>Contacta con el equipo<\/h2>\n<p>Utiliza los datos de contacto que aparecen en la web o visita una de nuestras tiendas. Incluye el nombre del producto o el n\u00famero de pedido para que podamos responder con rapidez.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ayuda al cliente \u00bfNecesitas ayuda para elegir una bicicleta o completar una compra? El equipo de Bike Point puede asesorarte sobre disponibilidad, talla, estado y opciones de recogida. Productos y disponibilidad Nuestro cat\u00e1logo incluye bicicletas nuevas y usadas. La disponibilidad puede cambiar r\u00e1pidamente, especialmente en las bicicletas de segunda mano. Ponte en contacto con nosotros [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/customer-help.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8243","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ayuda al cliente | Bike Point Tenerife Shop<\/title>\n<meta name=\"description\" content=\"Ayuda con productos Bike Point, disponibilidad, recogida de bicicletas, entrega y devoluciones. 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